Privacy Policy

1. What This Policy Covers

This policy applies to information collected through this website (including its contact and feedback forms), by phone and email, and in the course of providing gas services in Chicago, IL. Using the site or engaging our services means you’ve read and accepted it.

2. Information We Collect

Information you provide: name, phone number, email address, service address or neighborhood, building details (type, meter count), descriptions of your issue or project, scheduling preferences, and feedback you submit. Our website forms compose messages through your own email application, so what you send arrives as an ordinary email from you.

Information collected automatically: standard website usage data such as pages visited, approximate location, device and browser type, and referring pages — via server logs and basic analytics tools. This data is aggregate in nature and used to improve the site.

Service records: when we perform work, we create job records — findings, photographs of piping and gauges, pressure-test readings and affidavits, permits, and invoices. These are records of work performed on your property and are retained as described below.

3. How We Use Information

• To respond to inquiries, schedule visits, and provide quotes;
• To perform, document, and warranty our work — including test affidavits and permit records;
• To coordinate with Peoples Gas or the City of Chicago on your behalf, when your job requires it and you’ve asked us to;
• To improve this website based on usage patterns and the feedback you send us;
• To comply with legal, licensing, permitting, and insurance obligations.

4. What We Never Do

We do not sell or rent your personal information. We do not share it with third parties for their advertising. We do not use your service history for anything other than serving you and meeting our legal obligations.

5. When Information Is Shared

• Within our crew — the technicians handling your job see the job details;
• With the utility or the city — only as your job requires (e.g., restoration paperwork, permits, meter-move requests you’ve asked us to file);
• With service providers — such as website hosting or analytics, bound to use data only on our behalf;
• When the law requires it — valid legal process, or protecting safety and legal rights;
• Business transfer — if the business is ever sold, records transfer with it under this policy’s protections.

6. Cookies & Analytics

The site may use cookies and similar technologies for basic functionality and analytics. You can control or delete cookies through your browser settings; the site remains usable without them. We do not use cookies to track you across other websites.

7. Data Retention

Inquiry information is kept for a reasonable period to respond and follow up. Job records — affidavits, permits, findings, invoices — are retained longer because they document work on a gas system: they support your warranty, your future sale or insurance claim, and our legal obligations.

8. Security

We use reasonable administrative and technical safeguards appropriate to a service business. No method of transmission or storage is 100% secure, and we can’t guarantee absolute security — but we collect only what the work requires, which is the best safeguard there is.

9. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected] or (773) 200-2148. We’ll honor requests except where retention is required (for example, permit and test records tied to work performed). Illinois residents have the same rights described here.

10. Children’s Privacy

This website and our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided us information, contact us and we’ll delete it.

11. Third-Party Links

Links to Peoples Gas, the City of Chicago, and other outside resources lead to sites with their own privacy practices, which we don’t control.

12. Changes to This Policy

Updates will be posted on this page with a revised effective date. Material changes will be flagged plainly at the top.

13. Contact

GasGuard Chicago — Chicago, IL • (773) 200-2148 • [email protected] • Contact page